NYC 311, New York City’s public service hotline, was initiated by Mayor Bloomberg in an effort to channel communication regarding non-emergency services and information. Residents can easily interact with city agencies to file complaints, resolve non-emergency related issues and obtain general information. The 311 call center has received a generous amount of praise for its success in efficiently connecting residents to city services and in turn, improving New York City as a whole. In 2012, the hotline won the United Nations Public Service Award for improving the delivery of public service solutions. Using the Mappler Lab DSNY Map, users can test the hotline’s efficiency across the entire city. The viewable data includes all 311 reports from January 2010 to early August, 2013. Each point represents the location a report addresses and lists specific details about the call. The points are characterized by colors depicting current stages in the cleanup process. The points are colored as follows: red depicting closed reports, green depicting open reports, purple representing those to which agencies have been assigned, and yellow representing pending reports. By selecting categories from the legend on the right side of the map, users can view these categories individually. The heat map function allows users to see which areas have a higher density of reports.